Refund policy
Shipping & Returns
Shipping
Processing time
Orders are processed within up to 3 business days. Once your order ships, you'll receive an email with tracking information.
Delivery time
Most orders arrive within 5-7 business days of the ship date. Many of our products ship directly from the brands that make them, so delivery times can vary by item.
Multiple shipments
If your order includes items from different brands, it may arrive in separate packages on different days. Each package will have its own tracking number.
Shipping address
Please double-check your address at checkout. There is a 15 min grace window to cancel or change your order. We can't replace or refund orders delivered to an incorrect address entered by the customer. We cannot ship to P.O. boxes.
Delays
Weather, carrier delays, and high-volume seasons can affect delivery. Living plants may take extra time in extreme heat or cold, and we'll contact you if there's a delay we can see.
Shipping costs
Shipping rates are calculated at checkout. Shipping costs are non-refundable.
Returns & Refunds
All sales are final, except in the cases below. Because many of our products come directly from the brands that make them, we don't accept returns for change of mind, color preferences, or size. There is a 15 min order cancelation window.
Damaged or defective items
If your item arrives damaged or defective, contact us within 7 days of delivery.
Living plants in poor condition
If your plant arrives in poor condition, contact us within 24 hours of delivery. Live plants change quickly, so prompt reporting helps us resolve it.
What we need from you
To review a claim, email info@officialplantmommy.com with:
- Your order number
- Clear photos of the item and the packaging, including any damage
- A short description of the problem
We send these photos to our brand partners to process your claim, and we can't approve a claim without them.
Resolution
Once approved, we'll offer a replacement or refund at our discretion / your choice. Refunds go back to your original payment method within 5-7 business days (based on your bank processing time).
Please don't send items back until we've contacted you, since returns go to the brand and not to us.
Questions?
Email info@officialplantmommy.com and we'll help you out within 48 hours or less.