Shipping policy

Processing time
Orders are processed within up to 3 business days. Once your order ships, you'll receive an email with tracking information.

Delivery time
Most orders arrive within 5-7 business days of the ship date. Many of our products ship directly from the brands that make them, so delivery times can vary by item.

Multiple shipments
If your order includes items from different brands, it may arrive in separate packages on different days. Each package will have its own tracking number.

Shipping address and order changes
Please double-check your address at checkout. You have a 15-minute window after placing your order to cancel it or change it. After that, we can't guarantee changes because your order goes straight to processing. We can't replace or refund orders delivered to an incorrect address entered by the customer. We cannot ship to P.O. boxes.

Delays
Weather, carrier delays, and high-volume seasons can affect delivery. Living plants may take extra time in extreme heat or cold, and we'll contact you if there's a delay we can see.

Shipping costs
Shipping rates are calculated at checkout. Shipping costs are non-refundable.

Questions?
Email info@officialplantmommy.com and we'll respond within 48 hours.